A few years back, I changed my hosting company from a crappy host to Arvixe, admittedly with a number of apprehensions.
To my surprise, the hosting was phenomenal and it hardly had any outages, down times or any issues. If and when minor issues did come up, tech support was readily available and these guys did an absolutely wonderful job of sorting out pretty much anything. Usually, all it took was contacting their live chat and most of the times the support staff at live chat would be able to solve issues. In cases where they wouldn’t be able to solve them, they would create a support ticket which would typically get resolved in an hour or maximum two.
Here is an example of how awesome Arvixe WAS:
Around October 2014, Arvixe was taken over by Endurance International Group which keeps buying out small hosting companies but lets the small companies operate under the original brand name. However, EIG completely changes the structure of the company bought over and over time, the changes become very evident. By October 2015, things started changing drastically. From the March outage till October, there were only minor outages which got resolved quite quickly, so I didn’t have much to worry about.
In October 2015, I had to open a support ticket.
Then on 1st of December, again the website is down. No changes made at our end.
March 28th, 2016 AGAIN there is an outage!
But no… the fix doesn’t last long. It looks as if they put cheap tape on the damn thing!
Writing this post is making me mad at them all over again!
Finally, something works! But hey, May is still to come!!
And then… the FINAL episode which started on 10th of May and as of 18th May still hasn’t been resolved. In this duration, I’ve just moved to a different hosting provider and thankfully now my websites are up and running.
As of 18th May 2016, I’ve left a couple of random sites on Arvixe and they’re still NOT back up.
My main websites (including this one) are hopefully safe and sound on the new web hosting provider.